Standard returns: unused gear in its original packaging can be returned within 30 days of delivery for a full refund to the original payment method. Line, baits, and terminal tackle must be unopened. Defective on arrival? That's on us — contact us first, we cover the return label. Refunds process within 5 business days of the return arriving. Rod Crash Replacement — the 50% promise: Rods don't mostly break on fish. They break in car doors, on tailgates, and under boots. Any BACKWATER OUTLAW rod, any accidental breakage, replaced at 50% off the current price of the same (or closest equivalent) model, once per rod. No interrogation — order number plus a photo of the broken rod is the whole claim. Crash Replacement is separate from the Lifetime Blank Warranty (manufacturing defects are free — crashes are half price). Reels & hardware: manufacturing defects repaired or replaced under warranty, same process as rods; saltwater gear must be rinsed to stay in warranty. Start any return or claim through the store with your order number; every claim gets a written reply within 2 business days.
